RPA or robotic process automation are a type of software created for the automation of different processes within a company. This is possible thanks to the use of robots which are programmed to perform different tasks from simple to moderately complex.
Versatile in terms of its implementation, robotic process automation can be used in different areas of your business. Next, we will tell you which are the departments in which you can implement RPA software to improve productivity, reduce operating expenses and work time.
One of the best RPA examples are Bots focused on automating processes in the human resources department. The development of reception and training processes known as Onboarding, as well as the sending of internal communication such as emails are common processes that can be automated with an RPA.
The control of worker schedules, the review of Check In and attendance systems, as well as the assignment of roles and hours can also be automated. Also, vacation requests and their scheduling are another example of how to use an RPA in human resources.
Marketing and sales with RPA software
Perhaps the most common use for an RPA Bot is to automate marketing tasks. And it is that these bots can be used for the collection of fundamental data for personalized audiences. The sending of newsletters and messages, as well as email marketing campaigns can also be automated.
In the case of sales, customer management through a CRM is another process that can be automated by managing purchase times, requests, monitoring, etc. Similarly, RPA is useful for preparing sales area reports and mapping digital processes.
Accounting and Finance
Another of the most common process automation software are those focused on simplifying finance and accounting. The preparation of invoices for both customers and suppliers, as well as the management of taxes and financial reports are excellent examples.
The receipt and processing of travel tickets and travel expenses of our employees are another use that can be given to the Bot. The approval or rejection of expenses, as well as the sending of recurring payments such as payroll or suppliers are other alternatives. By making recurring tasks automated you will save a lot of resources and have a great return on investment.
Another way to obtain a good ROI (return on investment) is by increasing the productivity and efficiency of your employees. RPA Bots can help you manage customer support more easily and efficiently.
Through the preparation of support tickets, follow-up on requests, reception of messages and mail, attention to cases, etc. These are some examples of how RPA software can be used in customer support. Logically, Chat Bots also play a fundamental role in customer support, especially when responding to messages.
Useful, especially in the digital transformation of Retail companies or that require shipping and deliveries, RPA software is ideal for improving the logistics of a company. The automation of conveyor belts, such as in airports, is a great example.
Robotic process automation can also be used to improve tracking of packages, shipments and deliveries. The generation of parcel guides is another of the activities that you can automate, in addition to the fact that you can also use Bots to help your customers follow their orders.
Quality controls are another perfect example of how the use of RPA in companies has been innovated. The inclusion of Bots hand in hand with sensors for review and quality control has made it possible to significantly reduce losses and errors.
The implementation of automated processes in terms of quality control has also made it possible to reduce potential errors in service companies. Another use that we find in the RPA in quality is to obtain data that, later, the production departments can use to improve even more.
Purchases and suppliers
Finally, we can find that purchasing and supplier management can also undergo process automation. The receipt of purchase requests and their approval, as well as the preparation of invoices are ways in which a Bot can be used in purchases.
About suppliers, you can make use of the automation of RPA processes to send payments to suppliers, as well as the billing request. Inventory management is another way in which it is possible to improve the management of suppliers, thus avoiding lack of stock.